The Guide to Increasing ROI Through PR
How to build a B2B Tech PR strategy that works
Building a PR strategy that works
This guide will help you create a PR strategy that builds your company profile and generates leads
Every tech business needs leads to survive. Many turn to PR to bring them in. However, it can be an uphill struggle if you haven't got the right ingredients. For starters, you need a board and sales team that understands PR isn't a lead generating tap that produces instant leads. It takes time. You also need a great story to tell, and most importantly people who are great at telling it for the press to take notice and write about it.
This guide will help you navigate some of these challenges and produce a strategy that will deliver results.
Preparing the board for PR
First step: Convince them of the value of PR
You will struggle to get any PR programme off the ground if the board doesn't see its value. Firstly, they won't fund it, and worst still, they will pull the plug if they don't see instant results.
So how can you convince your CEO of its value?
Reputation is everything. CEOs understand that customers make buying decisions based not just the quality and price of your product or service, but on factors such as whether you are ethical in your trading arrangements, fair to suppliers and a responsible employer. Demonstrating your values is essential to underpinning the brand's success.
But what the board is interested in is the bottom line. You therefore have to show that PR coverage will contribute to the overall company goal. Start from this point when you are designing a strategy and you will convince the CEO it's worth pursuing PR. If the goal is to increase market share, attract investment or find channel partners, then you need to show PR will support this aim.
Looking at competitor activity can help. If other businesses in your space are in the press with positive PR coverage week in week out and their market share has been growing, then you have a case to say PR is contributing to their brand perception and growth. That's a powerful argument and one the CFO will buy-in to as well.
It's also a helpful way to point out that the industry debate will be happening regardless of whether you contribute or not. It's better if you take part in the conversation about where your industry is heading.
Building a brand and generating leads
Convincing the board of PR's value is a huge step forward. However, you do need to set some expectations as to what B2B tech PR will achieve, because it won't generate leads overnight.
What it will do is start to build your profile with the press. The more familiar the press is with your brand, and the contribution you can make to the debate, the more likely they will write about you when you offer comment. Get it right and over time you will become the 'go to' to ask for comment on hot topics.
That said, it is possible to generate leads from PR. The trick is to get all of the ingredients right - clear message, great spokespeople, proactive campaigns to generate coverage, and a concerted effort to use the coverage you achieve for marketing purposes.
The next section will explain the ingredients in more detail and how they work together.
Key tips that will get your business noticed
Getting your story out there
Once you've determined your messages and have your spokespeople ready to deliver them, the next step is to approach the press.
This isn't about relying on press releases. The tech press won't cover news related to a new product or service unless it is absolutely ground-breaking. By all means send releases, especially if it is necessary for investor communications, but don't bank on front-page headlines. That said, some press releases will get noticed, generally those relating to major partnerships, customer wins, and substantial investment.
Those sorts of stories don't grow on trees so you'll need to employ a selection of other techniques:
- Features - offering opinion on features the press has planned to write about a hot topic
- Story hijacking - offering written opinion or taking interviews in relation to a breaking news story
- By-line articles - up to 1000 words of opinion, not sales patter, on a hot topic
- Case studies - giving the press access to a customer to talk about the issue you solve on your behalf
- Research - quantitative surveys with your customers, peers or consumers that uncover new insights on a topic
- Reports - in-depth research and analysis of a hot topic in the industry.
Features and story hijacking require data: knowing which press write about the topics you want to be known for. When you know who to target, what sort of story they will want, and the angle they are likely to take, you can then approach them with your ideas and opinions. The same goes for by-line articles.
Research and reports are different. These pieces of content get around the problem of having no news at all and are designed to generate multiple pieces of coverage in one go.
- Provoke or reinvigorate a debate that's quietened down but is still important
- Cut through the noise and help a company stand out when everyone and their dog has an opinion on a hot topic - GDPR and Brexit are good examples.
How B2B tech firms can generate leads through PR
Now what? You’re generating coverage, but are you creating leads? Yes and no. It's not always clear whether PR has caused someone to pick up the phone unless they tell you. And it might not be one piece of coverage that's been the catalyst, it might have been a number of pieces that have helped you to stand out. The buying decision can be protracted in the tech industry and it can take time for all the stars to align before someone can act on their decision - budget allocated, senior sponsorship secured, a contract coming up for renewal.
But all the time you are being creative and offering new insight and opinion to the press, you are building your profile and drip-feeding your audience with reasons why you are so good at what you do. It's this credibility that will push people to consider you when they come to make those important buying decisions.
PR vs. advertising in lead generation campaigns
Using advertising to generate the kind of credibility we've described would cost substantially more than any PR programme and won't be nearly as effective in helping you get your key messages across. Adverts are short and punchy. PR coverage is involved and detailed and can be sustained for far longer than an ad campaign, which generally lasts as long as there is budget.
Budget for advertising is hard to come by and the business often has to make a choice about which to pursue. However, with clever use of PR assets, it's possible to use PR to run marketing and lead generation campaigns.
Let's take the PR tactic of running research to find out what consumers think about driverless cars as an example. It's easy to package up the results, send them to the press and take the coverage. But with a lead generation mindset, they can be used far beyond the initial findings.
By producing a report of the findings, you can not only give the press a set of stats to work with, but also add some context, and explain what the results indicate, how traffic planners or software developers should respond and offer advice on how to manage public concerns on issues such as security, that are uncovered. You can offer far more detail than you can in a press release and again demonstrate you are an authority on these matters.
But more than that, this report can also be used in lead generation campaigns. It can be emailed to prospects, shared with customers and used to start a conversation about how you can help them overcome the challenges presented and the opportunities that exist.
Use HubSpot to maximise the benefits of your PR content
The tools available in marketing automation platforms such as HubSpot allow you to effectively 'squeeze all of the juice' out of your PR content. Taking the report described above as an example of high-value content, you can leverage this in HubSpot in all three stages of the buyer's journey. Here's an example:
- Awareness Stage: Create and advertise a dedicated offer page for the report. The user completes a form and provides their details in order to receive the report.
- Consideration Stage: Your sales team can use the report in their 1-2-1 email conversations with their contacts. By creating these trackable emails in HubSpot, your sales team can see all the engagement their contacts have with the report and act upon it.
- Decision Stage: This takes things one step further than the 1-2-1 emails described in the Consideration Stage. Here, your sales team will also know when their contact forwards the report onward to their boss.
Reporting on PR activity
Share your successes
Of course, once you've convinced the board that it needs to do PR, then you have to prove that they were right to back you. There are numerous ways to share your successes:
- Sharing coverage highlights with your key press - online platforms like CoverageBook are excellent for this
- Collating the social media shares that coverage achieved
- Tracking a change in awareness or sentiment towards your brand or a product
- Showing how web traffic increased during PR campaigns and the number of visits that converted into firm leads or sales - tools like HubSpot can help with this
- Share of voice - how you compare in terms of number and quality of mentions compared to competitors
- Connections made - anecdotal evidence that your sales team is making better connections, your partnerships are flourishing.
Conclusion - planning makes perfect
Integrated planning pays dividends
We've learned that strategic PR can generate leads but it requires investment and support from the board. Putting strategic objectives at the heart of the campaign is therefore imperative. It also makes the ROI much easier to define and measure.
To generate leads, PR plans must be broadly adopted across the business. Everyone must understand that great PR not only produces coverage in the press, but that it also creates collateral that can be used by sales teams and beyond. It's this integrated view of PR and marketing that makes the best brands stand out and drives leads.